Damaged and contaminated banknotes (2024)

If you have an accidentally torn, damaged or mutilated genuine Bank of England note, we may be able to exchange it for you.

What counts as a damaged banknote?

A damaged banknote is a genuine Bank of England banknote that has been accidentally torn or damaged.

Claiming for a damaged banknote

As a general rule, we will only reimburse you with the face value of a damaged banknote if you still have at least half of the banknote.

To apply for a reimbursem*nt, fill out our damaged banknote application form and send it to us with all of the remains of the banknote. Please refer to the form for our requirements of proof of identity and address. We usually assess most claims within one month (but may be delayed beyond this due to the postal worker strikes). Successful applications are reimbursed by electronic payment.

Damaged and contaminated banknotes (1)Damaged banknote application form

You cannot deliver damaged banknotes in person. Posting the banknote is done at your own risk. We recommend that you send high-value claims by Royal Mail special delivery to the following address: The Manager, Dept MN, Bank of England, Langston Road, Loughton, IG10 3TN.

If your banknotes have been contaminated by a biohazard or any other noxious substance or hazardous chemical, please telephone us on 020 3461 2053 for advice before posting.

In a very small number of cases, we may be able to reimburse you if you have less than half of the banknote but there is clear auditable evidence that genuine banknotes have been damaged or destroyed. This typically only applies to businesses, for example when the damage has been caused by a fire in an ATM.

Please email us at DeptMN@bankofengland.co.uk or call 020 3461 2053 (Mon - Fri 8am - 3.30pm) for more information.

Dye-stained banknotes

We work with the cash industry to encourage the use of dye-staining devices in cash boxes. These devices permanently stain banknotes during robberies, so stolen banknotes are much easier to spot.

If you are offered a dye-stained banknote, we advise you to refuse it. This prevents stolen cash from going into circulation, which acts as a deterrent to criminals and stops them profiting from crime.

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This page was last updated 31 January 2023

Damaged and contaminated banknotes (2024)

FAQs

Damaged and contaminated banknotes? ›

Individuals, financial institutions, and businesses may contact the Department of the Treasury's Bureau of Engraving and Printing (BEP) if they are in possession of mutilated U.S. currency, meaning that the currency has been damaged to the extent that one-half or less of the original note remains, or its condition is ...

Will banks replace damaged notes? ›

What should I do with damaged notes? We will reimburse you the full amount for genuine notes that have been accidentally damaged (provided there are sufficient fragments or remains). As a general rule, there should be evidence of at least half the note. See damaged and contaminated banknotes.

Can you take damaged money to the bank to be replaced? ›

Under regulations issued by the Department of the Treasury, mutilated United States currency may be exchanged at face value if: More than 50% of a note identifiable as United States currency is present.

What to do with a damaged $100 dollar bill? ›

The Bureau of Engraving and Printing (BEP) redeems mutilated currency as a free public service.

Are damaged notes worth anything? ›

Types of Damaged Banknotes

A banknote with a significant piece missing is classified as incomplete. These banknotes may not be worth full value because the Reserve Bank needs to take into account the possibility that pieces of the banknote may be presented for value separately.

Where to exchange damaged notes? ›

The Reserve Bank recommends that owners of damaged banknotes submit their damaged banknotes to their bank/financial institution.

What to do with a ripped 20 pound note? ›

Badly damaged notes should be handled as little as possible and carefully packaged along with the application for posting. If any other material in addition to the damaged notes is included, you must notify us in advance on 020 3461 2053. Failure to do so could lead to a delay in processing or rejection of your claim.

What to do with contaminated money? ›

Individuals, financial institutions, and businesses may contact the Department of the Treasury's Bureau of Engraving and Printing (BEP) if they are in possession of mutilated U.S. currency, meaning that the currency has been damaged to the extent that one-half or less of the original note remains, or its condition is ...

How to replace damaged currency notes? ›

These can also be exchanged at the counters of any public sector bank branch, any currency chest branch of a private sector bank or any Issue Office of the RBI without filling any form. To suit public convenience, the exchange facility for mutilated notes is also offered through TLR(Triple Lock Receptacle) covers.

What to do with moldy money? ›

Provide advance written notification to your local Federal Reserve Bank cash office by completing the Contaminated Currency Notification form.

Where to replace damaged money? ›

The BEP's Mutilated Currency Division provides free mutilated currency redemption services for individuals and institutions, such as businesses and financial institutions, in possession of United States mutilated currency notes.

Will a store take a ripped $100 dollar bill? ›

Many stores and merchants will not take torn or drawn-on bills, and even vending machines struggle to take heavily wrinkled ones. The good news is that even if a bill is torn in half, you can tape them together and exchange them at a Federal Reserve bank for fresh notes, as long as the serial numbers match.

How to submit a mutilated currency claim? ›

All mutilated currency submissions for possible redemption MUST be submitted using BEP Form 5283. All required form fields MUST be completely filled out. If any of the required fields on BEP Form 5283 are incomplete, you will not be able to print the form.

Can banks refuse damaged money? ›

Often times, even financial institutions won't accept cash if it's too damaged. This is because the Federal Reserve does not accept deposits of mutilated money from banks and credit unions.

Can I use a damaged banknote? ›

Criteria for Exchange of Damaged Banknotes

The Bank exchanges damaged banknotes, including those torn or burnt, according to the proportion of the part of the original banknote remaining, provided that both front and reverse sides of the banknote are maintained.

Is damaged money still good? ›

(KHON2) — If you accidentally ripped a dollar bill, you may not be completely out of luck. But what do you do with the mutilated moolah? According to the U.S. Department of the Treasury, commercial banks will exchange your damaged, or “unfit” currency, for another, after some checks are made.

Will banks change old notes for new? ›

Banks that allow you to exchange paper notes will generally allow you to deposit the money into the account that you hold with them. Banks and building societies happy to exchange the old notes include Halifax, Lloyds, Nationwide, Barclays, NatWest and Santander – though keep in mind they may have a cut-off date.

How long will notes with queens head on be valid? ›

The Bank of England has announced it will begin circulating bank notes with the image of King Charles III from June 5 this year, 2024. That means that, at some point, notes featuring the image of his mother Queen Elizabeth II will no longer be usable.

Will banks exchange counterfeit bills? ›

Federal Reserve Banks do not accept deposits of counterfeit or unlawfully altered currency or coin. Depository institutions (DIs) that have questions about where to forward suspect counterfeit currency can visit the "Report Counterfeit Currency" page (Off-site).

Can you tape a torn bank note? ›

A torn note can be taped together, and it remains valid. However, not everyone will accept it, because they may be suspicious that it is a fake. You will always ne able to exchange it for a good note at your bank.

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