Forgot to check in or out | Customer service | NS (2024)

FAQs

What happens if you forget to check out OV? ›

Missed check-in or -out

If you do not check out, you will pay the full boarding fare.

Forgotten to check out with your debit card

You can do this as follows: Go to your travel overview on OVpay.nl. Look up your trip with your NLOV reference number and the amount debited. Fill in the missing end station.

The fine for travelling without a ticket on public transport is €50, in addition to the cost of a train ticket. The fine of €50 was decided by the state secretary for infrastructure and the environment. This fine is the same for all forms of public transport: bus, tram, metro and train.

A personal OV-chipkaart costs € 7,50 and is valid for five years. You will receive your new card within six working days.

Since the hotel should already have your name and payment information, you can still be charged accordingly even if you don't officially “check out.” Even though you don't have to formally check out, most hotels have a specific check-out deadline, so be sure to keep that in mind.

The rate that applies for a missed check-in or check-out is €4 (full rate). This amount may be different if an age discount, discount product or season ticket applies to your trip during your trip.

Changing or cancelling your journey

You can cancel your journey via ns.nl/reisassistentie or the NS-app. To change some aspect of your journey, please call NS Customer Service at tel.: 030-2357822.

If overcrowding becomes intense, first class can be “declassified”, i.e. opened up to all passengers, regardless of their tickets. But there is no automatic right to occupy first class. Ad hoc declassification typically happens after other trains have been cancelled or seriously delayed.

If your personal OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, it is important for you to block the card as quickly as possible to prevent unauthorised use of the card. You can then request a new replacement card.

With glimble, you can travel without an OV-chipkaart. You book an e-ticket for each ride. When travelling by train, you can use your e-ticket to open ticket gates at the station. When travelling by bus, you scan your e-ticket on the bus.

Is an OV-chipkaart cheaper than a ticket? ›

Yes, checking in and out with your contactless debit or credit card is cheaper than buying a regular ticket from the bus driver. The price for your trip is the same as when you travel with your OV-chipkaart without a discount or season ticket.

If you sign up for a 1-year NS season ticket, you'll receive a free personal OV-chipkaart (except for Flex Basis and Flex Weekend Voordeel). You can also opt for a single-use chipkaart, which is a paper ticket with a chip.

Yes. You must tap in / tap out, or you may be charged a Penalty Fare. What if I forget to tap out at the end of my journey? You must tap out after completing your journey, or you will be charged an incomplete journey fare.

- If you've checked in on the bus, tram or subway and you've forgotten to check out, a standard (full) fee of € 4,00 is charged from the Chip Card. - When checked in on the train and you've forgotten to check out, a standard (full) fee of € 20,00 is charged from the Chip Card.

Do you have to check-out of a hotel? Hotels prefer that guests check out so they can prepare the room for the next arrival. However, if you have to leave quickly without checking out, you probably won't be penalized. (Do familiarize yourself with the hotel's procedures just in case.)

The standard 11 AM checkout time is deeply ingrained in the hotel industry. This timing allows hotels to efficiently manage the turnover of rooms. After guests depart, housekeeping staff needs sufficient time to clean, sanitize, and inspect each room before the next guest arrives.