User profile for user: lcarnold10
lcarnold10 Author
User level: Level1 4 points
i cannot get Apple TV on my tv. I get network unavailable. There were errors with this connection. Wait a moment then try again. It had been working just fine a couple of days before.
[Re-Titled by Moderator]
UNU7400,
Posted on May 6, 2023 7:13 AM
Reply
Question marked as Best reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 140,600 points
Posted on May 7, 2023 5:33 AM
Something is causing the app to be unable to contact the remote servers.
See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
“Network Unavailable” may mean no valid reaction from the remote server.
- Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting, if you customized that.
- Verify that your router doesn’t block ports that Apple services like to use, if you customized that.
- Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use, if you customized that.
- Verify that your TV has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.
Else
- Check for Tizen OS software updates.
- Check for Apple TV app updates, if not set to do so automatically.
- Try resetting the Apple TV app.
- Try deleting and re-installing the Apple TV app, if available through your device.
- Try a cold restart of the TV (not standby-wake, but really off for a moment).
View in context
Similar questions
- Apple TV 4kI cannot get the apple 4K to work. Connection quit unexpectedly and getting the following message: “Check your network setting or try again”need some help with this? What are the procedure for checking my network connection? 5221
- My Apple TV can not connect to network?Why my Apple TV can not connect to network? 5761
- Apple TV says connection errorHow do I check my network settings for my Apple TV? 3461
1 reply
Loading page content
Page content loaded
Question marked as Best reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 140,600 points
May 7, 2023 5:33 AM in response to lcarnold10
Something is causing the app to be unable to contact the remote servers.
See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
“Network Unavailable” may mean no valid reaction from the remote server.
- Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting, if you customized that.
- Verify that your router doesn’t block ports that Apple services like to use, if you customized that.
- Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use, if you customized that.
- Verify that your TV has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.
Else
- Check for Tizen OS software updates.
- Check for Apple TV app updates, if not set to do so automatically.
- Try resetting the Apple TV app.
- Try deleting and re-installing the Apple TV app, if available through your device.
- Try a cold restart of the TV (not standby-wake, but really off for a moment).
Reply
Link
I cannot get Apple TV on my tv
Apple Footer
- This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Community Terms of Use. See how your data is managed...
More ways to shop: Visit an Apple Store, call 1-800-MY-APPLE, or find a reseller.
United States
Copyright © Apple Inc. All rights reserved.
Privacy Policy Terms of Use Sales and Refunds Legal Site Map
