There are several reasons why your grill may not be powering on. Please make sure when you are working on your grill that it is not plugged into power. To access the areas needed to troubleshoot for power, you will also need to remove the hopper access panel from the bottom of the hopper. There are eight screws that hold this panel in place.
- Check the Outlet the grill is plugged into to make sure that it is working properly. This includes making sure the GFCI or Breaker box is not being tripped.
- Try the grill in another outlet, or something else in this outlet to ensure that is not the issue.
- If the GFCI is tripping, then many times it is the igniter that needs to be replaced. To test this, please follow these steps:
- With the hopper access panel removed, disconnect the igniter wires (purple/white).
- Plug in the unit and run it for about 10 minutes.
- If the GFCI does not trip, then we will need to replace the igniter.
- Contact our Customer Care team to get a new igniter ordered and shipped out to you.
-Inspect the power cord for visible damage that could be causing the issue. If the cord is damaged, then you can contact our Customer Care team to get a new power cord ordered and shipped out to you.
- Check the power connection on the back of the control board. To do this, please follow these steps:
- With the hopper access panel removed, disconnect and then reconnect these wires (black/white).
- Plug in the unit and turn on to see if that resolved the issue.
- Check to see if you have blown a fuse. The fuse is on the back of the control board in a little green box. Follow these directions to check the fuse:
-If your control board has two screws on the front of it, remove them, then take the control board out the front of the hopper or feed it back inside the hopper and out the bottom of the hopper.
-If your control board does not have screws on the front, it will have tiny plastic tabs on the back of it that need to be compressed for the control board to pop out the front of the hopper.
-There are usually three tabs on the top of the control board and three on the bottom (on the back). You can reach up into the bottom of the hopper and press firmly on these tabs and push the control board out of the front of the hopper.
- Once the control board is out of the hopper, you may have to cut a tiny zip tie and remove the top of the fuse box.
- If the fuse wire is intact, then please contact our Customer Care Team to get a new control board ordered and shipped out to you.
- If the fuse is blown, then you can purchase a 5-amp, 250-volt, fast acting fuse at many local retailers.
