Recognising when a child is at risk (2024)

Child abuse is a serious problem. Too many children are physically, sexually, and emotionally abused. Other forms of abuse include neglect and exploitation. When this happens, it is up to adults to speak up and report it.

In Victoria, reports must be made to the Child Protection Intake Service, which is part of the Department of Families, Fairness and Housing. Reports cannot be made via the Department’s website or email. Almost all reports are made to Child Protection by phone.

To report concerns about the immediate safety of a child outside of normal business hours, you should contact the Child Protection After-Hours Child Protection Emergency Service on 13 12 78.

Child abuse or neglect

Child abuse can refer to a one-off incident or it can be a number of separate incidents that happen over time. Child abuse is defined as any act by a person that endangers a child or young person’s physical or emotional health or development.

In Victoria, under the Children Youth and Families Act 2005, a child is defined as a person who is under the age of 17 years, unless they are subject to a protection order granted by the Children’s Court of Victoria, Family Division, that continues in force until they turn 18 years of age.

Abuse of children is not isolated to specific cultural or socio-economic groups although abuse is often associated with high mobility, a lack of parental education, loneliness, poverty, unemployment, inadequate housing or social isolation.

With physical abuse, emotional abuse and neglect, boys are somewhat more at risk than girls. However, there are more girls sexually abused than boys.

The impact and effect of family violence on the family is complex, and frequently co-exists with other protective concerns such as drug and alcohol abuse, neglect, sexual abuse and mental health issues.

Children can be abused at any age. Some children are more vulnerable, for example, those under 2 years of age and children with disabilities. Sometimes abuse begins during adolescence when parents start experiencing difficulties in dealing with the adolescent’s behaviour and desire for independence. Child abuse may be directed at only one child in the family.

Physical abuse

Physical abuse occurs when a child suffers or is likely to suffer significant harm from an injury inflicted by their parent or caregiver. The injury may be inflicted intentionally or may be the inadvertent consequence of physical punishment, physically aggressive treatment or the indirect consequence of family violence between the parents/carers. The physical abuse injury may take the form of bruises, cuts, burns or fractures.

Both men and women commit physical abuse, emotional abuse and neglect. Child abuse usually takes place in the home with someone who the child knows rather than with strangers.

Sexual abuse

Sexual abuse occurs when a person uses power or authority over a child to involve the child in sexual activity. Physical force is sometimes involved. Child sexual abuse involves a wide range of sexual activity. It includes fondling of the child’s genitals, masturbation, oral sex, vagin*l or anal penetration by a penis, finger or other object, or exposure of the child to p*rnography.

Sexual abuse frequently commences with a process in which the child is groomed by the adult. This process may include the adult giving gifts or affection to gain the child’s friendship, build trust and dependence.

It is important to know that sexual abuse can be perpetrated by both men and women, toward both girls and boys.

Sexual abuse is not usually identified through physical indicators. Often the first sign is when a child tells someone they trust that they have been sexually abused. However, the presence of sexually transmitted diseases, pregnancy or vagin*l or anal bleeding or discharge may indicate sexual abuse.

Possible physical indicators of sexual abuse:

itching, soreness, discharge or unexplained bleeding from the genital or anal area
torn, stained or bloodied underwear
recurrent urinary tract infections
unexplained pain in the genital area
bruises, scratches or other injuries around the genital area not consistent with accidental injury
complaining of headaches or stomach pains
forced marriage
sexual exploitation.

In child sexual abuse, one or more of these behavioural indicators may be present:

the child telling someone that sexual abuse has occurred
displaying sexual behaviour or knowledge that is unusual for the child’s age
experiencing problems with schoolwork
experiencing difficulties sleeping
having difficulties relating to adults and peers
sudden changes in mood or behaviour
regressed behaviour such as bed wetting
acting out behaviour – aggression, lying, stealing, unexplained running away, drug or alcohol abuse, suicide attempts.

Emotional abuse

Emotional abuse occurs when a child’s parent or caregiver repeatedly rejects the child or uses threats to frighten the child. This may involve name calling, put downs or continual coldness from the parent or caregiver to the extent that it significantly damages the child’s physical, social, intellectual or emotional development.

Exposure to family violence also impacts on a child’s safety, wellbeing and development and is a significant risk factor for other harm types. The experiences of family violence may vary across communities and people from Aboriginal or diverse backgrounds may additionally experience structural inequalities.

There are few physical indicators, although emotional abuse may cause delays in emotional, mental, or even physical development.

Possible behavioural indicators include:

displaying low self-esteem
tending to be withdrawn, passive or tearful
displaying aggressive or demanding behaviour
being highly anxious
showing delayed speech
acting like a much younger child
displaying difficulties in relating to adults and peers
forced marriage
exposure to family violence.

Child neglect

Neglect is the failure to provide a child with the basic necessities of life such as food, clothing, shelter, medical attention or supervision, to the extent that the child’s health and development is, or is likely to be, significantly harmed.

The effects of child abuse

Children may experience a range of emotional, psychological and physical problems and trauma as a result of being abused or neglected.

All forms of abuse are likely to result in emotional problems for the child, in particular, a lack of self-esteem and distrust of adults. The longer the abuse of the child goes on, the more serious the effects. Abused and neglected children are more likely than other children to be self-destructive or aggressive, to abuse drugs or alcohol, or become young offenders or homeless. In some situations, abuse and neglect may result in permanent physical damage.

Treatment and counselling services for children who have been abused help by working through the trauma and in reducing the effects of the abuse. The most serious effects are likely to occur when no one takes action to stop the abuse and to protect the child.

Reporting child abuse

We all have a responsibility for protecting the children in our community. The Victorian Child Protection ServiceExternal Link if part of the department. The Department is the government agency that is ultimately responsible for young people and children at risk of harm or in cases where families are unable or unwilling to protect them.

The main functions of child protection services are to:

investigate matters where it is alleged that a child needs protection and a parent is unable or unwilling to act protectively
refer children and families to services that assist in providing the ongoing safety and wellbeing of children
take matters before the Children's Court if the child’s safety cannot be ensured within the family
supervise children subject to legal orders granted by the Children’s Court.

Child FIRST or The Orange Door

If you have a significant concern for the wellbeing of a child, but do not believe they are at risk of significant harm, and where the immediate safety of the child will not compromised, a referral to Child FIRSTExternal Link or The Orange DoorExternal Link may be appropriate.

Child FIRST, as the access point for family services, is progressively transitioning to The Orange Door. The Orange Door is the new access point for families who need assistance with the care and wellbeing of children, including those experiencing family violence, to contact the services they need to be safe and supported. The Orange Door is a free service for adults, children and young people.

Referring to Child FIRST or The Orange Door would be appropriate where families are:

experiencing significant parenting problems that may be affecting the child's development
experiencing family conflict, including family breakdown
under pressure due to a family member's physical or mental illness, substance abuse, disability or bereavement
young, isolated or unsupported
experiencing significant social or economic disadvantage that may adversely impact on a child's care or development.

Contact numbers to make a referral in each local government area are listed on DFFH's websiteExternal Link .

It may be difficult to determine whether the risk is such that the child needs protection. Many circ*mstances will not fit neatly into one of the above categories. Answering the following questions may help you decide what to do:

How vulnerable is the child? What makes you think that?
Has something specific happened to the child that has caused you to be concerned?
What is the likely impact of the child’s circ*mstances on their safety, health, wellbeing and development?
Is this an ongoing issue? Have there been other instances of concern with this child or other children in the family?
Are the parents willing and able to connect with support services for the sake of the child?
With support, could the parents be capable of ensuring the child’s safety? Could they gain the knowledge and skills to promote the child’s health, wellbeing and development?

For more information visit Child and family services information, referral and support teamsExternal Link .

To report concerns that are life threatening, you should contact Victoria Police: 000

To report concerns about the immediate safety of a child outside of normal business hours, you should contact the After Hours Child Protection Emergency Service on 13 12 78.

Mandatory reporting of child abuse

The following professional groups are required to make a report to Child Protection where they form a reasonable belief, that a child has been or is in need of protection, as a result of physical or sexual abuse, and the child’s parents have not protected or are unlikely to protect the child from that abuse:

registered medical practitioners
nurses including midwives
Victoria police officers
registered teachers and school principals
out of home care workers (excluding voluntary foster and kinship carers)
early childhood workers
youth justice workers
registered psychologists
school counsellors
people in religious ministry.

As a mandated reporter, you are legally obliged to:

make a report to Child Protection if you believe on reasonable grounds that a child is in need of protection from physical injury or sexual abuse
make the report as soon as practicable after forming your belief
make a report each time you become aware of any further grounds for your belief.

Any person who believes on reasonable grounds that a child needs protection can make a report to Child Protection. Child Protection will decide when follow up is required and how to classify the report. This may mean providing advice to the reporter, progressing the matter to an investigation, or referring the family to support services in the community, or taking no further action.

More information is available on the Department of Families, Fairness and Housing Mandatory reporting pageExternal Link .

Failure to disclose child sexual abuse offence

It is an offence to fail to disclose child sexual abuse. The law requires that any adult who holds a reasonable belief that a sexual offence has been committed in Victoria, by an adult against a child (aged under 16) disclose this information to police. This law applies to all adults in Victoria, not just professionals who work with children, unless they have a reasonable excuse.

Further information about this offence and how to report it, can be found on Criminal offences to improve responses to child sexual abuseExternal Link .

Where to get help

In Victoria, reports must be made to the Child Protection Intake Service. Reports cannot be made via the Department’s website or email. Almost all reports are made to Child Protection by phone.

To make a report, you should contact the Child Protection intake service covering the local government area (LGA) where the child normally resides.

Telephone numbers to make a report during business hours (8:45 am to 5 pm), Monday to Friday, are listed below:

North Division intake: 1300 664 977
South Division intake: 1300 655 795
East Division intake: 1300 360 391
West Division intake (metropolitan): 1300 664 977
West Division intake (rural and regional): 1800 075 599

If you are not sure which number to call, check for details on the LGAsExternal Link covered by each intake service.

To report concerns that are life threatening, you should contact Victoria Police: 000

To report concerns about the immediate safety of a child outside of normal business hours, you should contact the Child Protection After Hours Child Protection Emergency Service on 13 12 78.