FedEx | System Down (2024)

FAQs

Why is FedEx having shipping issues? ›

Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, special events, and national emergencies) may occur and cause delays for inbound and outbound shipments.

Shipment details are updated once FedEx has received the package. If you already have a tracking number or reference ID but don't see any updates, it means the package is still at the shipper's original location.

Effective April 15, 2024

There will be changes to the Delivery Area Surcharge ZIP code lists. Learn more. There will be changes to FedEx One Rate® pricing. See the FedEx Service Guide for details.

If you exceed the maximum allowed number of failed attempts to log in, wait 60 minutes after the last attempt, and your User ID will be reactivated. If you need additional help, you can contact FedEx Technical Support at 1.877. 339.2774.

Operational delays occur for a variety of reasons; the following are some examples: Incorrect recipient address. Incorrect recipient postal code. Missing address information (including buzzer code or apartment number)

War and drought have created shipping bottlenecks around the world, adding delays and increasing costs of maintaining supply chains.

Packages are scanned at various points between pickup and delivery. The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination. This is especially true during periods of long travel.

FedEx and UPS grappled with soft demand throughout the year, extending a slump that emerged in 2022 as the pandemic-fueled e-commerce boom cooled off and shippers navigated a cloudy economic climate. But one company has fared better than the other of late.

The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions. We work hard to deliver every package as soon as possible, so a delivery exception doesn't necessarily mean that your shipment will arrive late.

FedEx blamed the 2% revenue decrease primarily on lower fuel surcharges at all its transportation segments along with decreased volumes in its FedEx Express and FedEx Freight segments. Revenue from FedEx's package delivery business increased less than 1% to $8.26 billion.

Is FedEx laying off employees? ›

The Memphis, Tennessee-based company said it is cutting jobs and consolidating some teams to streamline its workforce and reduce structural costs. FedEx anticipates it will lay off 1,700 to 2,000 employees, reportedly costing the company between $250 million and $375 million through the 2026 fiscal year.

FedEx is shuttering four facilities in southwestern Florida in 2024, according to Worker Adjustment and Retraining Notification (WARN) Act notices filed on April 17. The four closures will result in the layoff of 220 couriers and eight managers.

Packages in the FedEx system are scanned at various points between pickup and delivery. It isn't unusual for a package to go more than 24 hours without a scan while in transit. Your package may still be on the move and there are no new updates.

Your package wasn't left for one of the following reasons: A signature is required. Import duties and taxes need to be collected. The package contains dangerous goods.

If we didn't deliver your package on time, you may be able to request a refund or an adjusted invoice. Learn more about our FedEx Money Back Guarantee Policy here. FedEx offers a money-back guarantee for certain transportation services subject to the FedEx Express Terms and Conditions of Carriage.

In conclusion, FedEx has faced a number of challenges in recent years, including increased competition, labor disputes, and supply chain disruptions caused by the COVID-19 pandemic.

FedEx defines an operational delay as any delay that occurs while a package is in transit or in the process of being sorted or delivered. These delays can occur for a variety of reasons, including inclement weather, mechanical issues, customs delays, or errors in the shipping information provided.