FedEx | System Down (2024)

FAQs

How do I get FedEx to respond? ›

If you missed your delivery, we'll leave a door tag for you. It has a number that's associated with your package's original tracking number and the steps you can take to locate your package.

If you make too many failed attempts to log in, we'll lock your account. Please wait 60 minutes. Your user ID will be reactivated, and you'll be able to reset your password. If you need more help, contact FedEx Technical Support at 1.877.

Domestically, FedEx Express average daily package volume decreased year over year throughout each month of its fiscal Q2, following the same trend in the previous quarter. Total FedEx Express average daily packages were about 5.64 million in the quarter. That's a 2% year-over-year decrease from 5.75 million.

Making sure you have the support you need is important to us. Call 1.800.GoFedEx 1.800.463.3339 for help with shipping questions and concerns. Get information for express, ground, freight, international, and other services. Plus, access these resources.

1.877. 339.2774 (When prompted, please say “FedEx Ship Manager.” At the next prompt, say “FedEx Ship Manager Server.” ) Support hours are Monday through Friday, 7 a.m. to 9 p.m. and Saturday 7 a.m. to 3 p.m. Central time. You can also contact your regional FedEx support representative.

If it's a missed delivery, you'll need to track your package. How long will a location hold my package for pickup? FedEx will hold your package for up to 7 days. After that, we'll return it to the shipper.

In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.

If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient's door. If no signature is required, the shipment will be left at the recipient's door.

If you exceed the maximum allowed number of failed attempts to log in, wait 60 minutes after the last attempt, and your User ID will be reactivated. If you need additional help, you can contact FedEx Technical Support at 1.877. 339.2774.

How can I contact FedEx? ›

(800) 463-3339

FedEx Corp / Customer service

If we didn't deliver your package on time, you may be able to request a refund or an adjusted invoice. Learn more about our FedEx Money Back Guarantee Policy here. FedEx offers a money-back guarantee for certain transportation services subject to the FedEx Express Terms and Conditions of Carriage.

From softening demand to climbing labor costs, 2023 proved to be a challenging year for FedEx and UPS. Both carriers moved to right-size their networks in the face of waning package volumes while navigating testy union disputes.

Key Takeaways. FedEx warned of slowing demand because of "volatile macroeconomic conditions," and shares sank. The package delivery giant missed earnings and revenue estimates on a drop in volume, lower fuel surcharges, reduced demand surcharges, and a shift toward less profitable services.

The Memphis, Tennessee-based company said it is cutting jobs and consolidating some teams to streamline its workforce and reduce structural costs. FedEx anticipates it will lay off 1,700 to 2,000 employees, reportedly costing the company between $250 million and $375 million through the 2026 fiscal year.

How long will the claim resolution process take? Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed. Note: research may take longer depending on the complexity of the matter.

Steps for Filing a Complaint Against FedEx

If you have encountered problems with a FedEx delivery or a FedEx driver, it is advisable to contact customer support at 1-800-463-3339 to file a complaint. Alternatively, you can also initiate a complaint on the company's official website at fedex.com/en-us/customer-support.

If you still can't find your package, please visit Customer Support and submit the query ""My package says it's delivered, but it's not here"" in the 'Your Virtual Support Assistant' box on the top center of the page. Follow the steps to open a case with customer service to investigate your delivery.