For staying in touch, nothing beats the speed and convenience of email. JPay’s incarcerated individual email service is a fast, feature-rich way to correspond with your incarcerated loved one. Depending on the facility, incarcerated individuals may be able to respond electronically, view and print your message, and view photo attachments.The faster way to write an incarcerated individual
Mail made easy
JPay’s correctional email service is faster than regular mail, with incarcerated individuals usually receiving emails within 48 hours. Each email requires a "Stamp," often available at more affordable rates than traditional postage, and can be purchased online and at JPay kiosks in the correctional facility
Functionality you can use
At some facilities, you can attach a photo to an email, or even record a 30-second VideoGram to send along with your email. With these popular and convenient services, JPay is using technology to keep you and your loved ones connected while they are incarcerated.
Helping you stay connected
We know that getting that letter from your loved one in your inbox is one of the best feelings in the world, and we want you to have that feeling again and again. Sign up for a free account today, and start sending emails immediately.
FAQs
Why is JPay not accepting my payment? ›
The most common reason for transaction failure is a mismatch between the payment information you've provided to JPay and the information your bank has on file. Be sure to check the information closely and enter your name, address and other information EXACTLY as it appears on your bank statement.
Does JPay let the inmate know who sent the money? ›JPay does not have access to an incarcerated individual's account balance or transaction activity. Will the incarcerated individual know who sent him/her the funds? In most states, the incarcerated individual is notified as to who sent the money. In other states, this information is not available.
How long does it take to get a response on JPay? ›Most Incarcerated Individuals receive their email within 24 to 48 hours, and many can respond electronically as well.
What is the JPay controversy? ›In October 2021, the CFPB penalized the prison financial services company JPay for violating the Consumer Financial Protection Act (CFPA) by charging consumers fees to access their own money on prepaid debit cards that consumers were forced to use.
Can you get banned from JPay? ›Termination / Suspension
We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes.
Ways to fund a Media Account
- Login or create a JPay account.
- Call 800-574-5729 to speak with a customer service representative.
- Payments or Money Transfers sent to the agency for funds to be available next day or sooner.
The transaction fee is based on the amount sent with a minimum charge of $2.95 and a maximum charge of $24.95. The maximum amount which can be sent is $1,000 in a 10-day period. Funds sent using JPay before 8:00 PM EST will normally be posted to the offender's account the next business day. 5.
How does an inmate know they have money in their account? ›Commissary Slip – In many correctional facilities, inmates receive a printed slip or receipt when money is deposited into their commissary account. This slip usually includes information about the deposit amount and the inmate's current account balance.
How long does it take for an inmate to receive your message? ›How long does it take for the inmate to receive my message? Most messages are delivered instantly. Each correctional facility may set up specific delivery rules depending on a variety of factors which may result in a message being delayed for a period of time prior to delivery.
What app took over JPay? ›GTL is the NEW vendor. YOU MUST SET UP A GTL ACCOUNT, AND ADD ALL OF THE PEOPLE YOU WISH TO BE IN TOUCH WITH TO YOUR GTL “CONTACTS” LIST to continue to make telephone, and video calls, and email messages.
What does prepaid reply mean on JPay? ›
Note: You can pre-pay a reply for the incarcerated individual by selecting the Include a pre-paid reply for the Incarcerated individual checkbox. This selection will send one stamp to the incarcerated individual that they may use to reply to you.
Is JPay being discontinued? ›Securus/JPay's pilot programs all ended on June 30, 2022, when CDCR promised on its website that the victorious vendor would be on hand “to distribute tablets free of charge to all incarcerated people.” See: Securus Techs., Inc., v. Cal. Dep't of Technolog., Cal.
What are the lawsuits against JPay? ›JPay, LLC. In October of 2021, the CFPB issued an order against JPay for violating Federal consumer financial protection laws, including for engaging in unfair, abusive, and deceptive acts and practices related to charging unavoidable and unauthorized fees.
What company took over JPay? ›In July 2015 Securus Technologies announced that it acquired JPay Inc technology and financial services provider.
Why is my JPay not working? ›Jpay App Not Working: Login or Account Related Issues
Confirm the status of your Wi-Fi or mobile data connection, and revalidate your login credentials. Ensure that your account has not been banned or deactivated if you encounter login or account-related problems.
Generally, you can use any Visa or MasterCard branded debit or credit card to send money to an incarcerated individual. Using a debit card is usually the best and cheapest option. Anonymous prepaid cards and gift cards are not accepted.
What is JPay being replaced with? ›GTL is the NEW vendor. YOU MUST SET UP A GTL ACCOUNT, AND ADD ALL OF THE PEOPLE YOU WISH TO BE IN TOUCH WITH TO YOUR GTL “CONTACTS” LIST to continue to make telephone, and video calls, and email messages. After June 30th 2022, JPAY no longer has a contract with CDCr.
Can JPay suspend your account? ›You agree to provide JPay with accurate, complete, and up-to-date information in response to any such requests. JPay reserves the right to close, suspend, or limit access to your account and/or the JPay Service in the event we are unable to obtain or verify this Information.