Contact Us - The Good Guys (2024)

Contact the Customer Care Team

If you need to change an existing order please contact the store via the number on your order confirmation.

Please note: If you have already lodged this query online or via phone, lodging it again may add a delay to your response time as it requires additional cross-referencing

Contact the Customer Care Team

If you wish to purchase an item, you can purchase products in store or online.

Our phone sales team can assist with purchases and pricing enquiries: 1300 942 765, 9AM-6PM 7 days (excluding public holidays).

For all other enquiries please contact your nearest store or leave a message for our Customer Care team via this form.

Please note: If you have already lodged this query online or via phone, lodging it again may add a delay to your response time as it requires additional cross-referencing.

Contact the Customer Care Team

Please note: If you have already lodged this query online or via phone, lodging it again may add a delay to your response time as it requires additional cross-referencing.

Contact the Customer Care Team

Want to report a new product fault? Please close the form and look for: Reporting a product fault.

For all other queries please fill in the below form.

Please note: If you have already lodged this query online or via phone, lodging it again may add a delay to your response time as it requires additional cross-referencing.

Contact The Member Support Team

Want to report a new product fault? Please close the form and look for: Reporting a product fault.

For all other queries please fill in the below form.

Please note: If you have already lodged this query online or via phone, lodging it again may add a delay to your response time as it requires additional cross-referencing.

If you are a Gold Service Extras Member, please use email and mobile number associated with your membership, and Order/Docket number if your enquiry relates to your product.

Contact the Customer Care Team

If you need to change an existing order, please contact the store via the number on your order confirmation.

For all other queries, please fill in the below form.

Please note: If you have already lodged this query online or via phone, lodging it again may add a delay to your response time as it requires additional cross-referencing.

Let us know your feedback

We appreciate your feedback, whether that is good or bad, and thank you for your time.

Please note: If you have already lodged this feedback online, on social or via phone, please be rest assured that it has been passed on to our management teams.

Contact The Good Guys Home Services Team

Please note: If you have already lodged this feedback online, on social or via phone, please be rest assured that it has been passed on to our management teams.

Contact the Customer Care Team

Please note: If you have already lodged this query online or via phone, lodging it again may add a delay to your response time as it requires additional cross-referencing.

Invoice or docket enquiry

We take our customer’s privacy seriously.

For this reason docket and invoice reprints can only be supplied in person, in store, upon verification of photo identification. Only the purchaser may make this request.

Call your store of purchase or fill in the below form to request a reprint. Please provide details below relating to your docket/invoice

Please note: If you have already lodged this feedback online, or via phone, lodging it again may add a delay to your response time as it requires additional cross-referencing.

Thank you, we have received your message

Thank you, we have received your message

Thank you, we have received your message

Thank you, we have received your message

Thank you, we have received your message

Thank you, we have received your message

Thank you, we have received your message

Thank you, we have received your Home Services enquiry

Thank you, we have received your message

Thank you, we have received your Tax Invoice

Thank you, we have received your message

Please expect a response to your query within 2 business days.

We’re doing our very best to respond to an exceptionally high volume of enquiries at the moment, but we’re still experiencing some delays as a result. We’d like to apologise in advance and thank you for your patience.

Thank you, we have received your message

Please expect a response to your enquiry within 2 business days.

If your matter requires attending resolution more urgently, please call our Sales Team on 1300 942 765.

Thank you in advance for your patience.

Thank you, we have received your message

Please expect a response to your Promotional enquiry within 5 business days.

Thank you in advance for your patience.

Thank you, we have received your message

We will forward your details to the store for further assistance.

Please expect a response within the next 2 business days.

Thank you in advance for your patience.

Thank you, we have received your message

Please expect a response to your query within 2 business days.

Thank you in advance for your patience.

Thank you, we have received your message

Please expect a response to your query within 2 business days.

We’re doing our very best to respond to an exceptionally high volume of enquiries at the moment, but we’re still experiencing some delays as a result. We’d like to apologise in advance and thank you for your patience.

Thank you, we have received your message

Please note – all feedback is passed on to the appropriate management team for review. We thank you again for providing us with your feedback.

Thank you, we have received your Home Services enquiry.

Please expect a response to your query within 2 business days.

Thank you in advance for your patience.

Thank you, we have received your message

Please expect a response to your query within 5 business days.

If your matter requires resolution more urgently, please call the store listed on your order docket.

Thank you in advance for your patience.

Thank you, we have received your Tax Invoice request.

Please expect a response to your enquiry within 7 business days. Please contact your store of purchase if the matter is urgent.

Thank you in advance for your patience.

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Contact Us - The Good Guys (2024)
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