How it works - OVpay.nl (2024)

FAQs

How to use OVpay? ›

Hold your contactless debit or credit card or your mobile phone up to the card reader. A single beep means you've checked in. To ensure you use the right card, take the one you want out of your wallet.

How much will my journey cost with a debit card? The standard cost of your journey is the same as a journey using your OV-chipkaart (public transport chip card) without a discount or subscription.

If you miss your check-out 12 times, your OV-chipkaart will be temporarily blocked. You can get your card unblocked by contacting the transport provider that you last checked in with.

For visitors to the Netherlands, OVpay is the best way to check in and out when travelling by public transport. You only need your debit or credit card to easily travel throughout the country by train, tram, bus or metro.

- If you've checked in on the bus, tram or subway and you've forgotten to check out, a standard (full) fee of € 4,00 is charged from the Chip Card. - When checked in on the train and you've forgotten to check out, a standard (full) fee of € 20,00 is charged from the Chip Card.

If you've ever been to the Netherlands, you may have noticed that many stores have a "PIN-only" sign. This sign indicates that only payments from a PIN debit card, usually from a Dutch bank, are accepted.

So if your card is blocked for any suspicious reason while you're on the road, the first thing you should do is scope out an ATM nearby. Then, when you speak to your bank to arrange for the new card, you can also arrange to withdraw some emergency cash.

If the cardholder mistakenly or purposely has blocked the card, then he / she will have to submit a written application at the nearest bank branch. This must be accompanied by the cardholder's identity proofs so that the card can be unblocked.

OVpay is a payment and integrated ticketing system for public transport in the Netherlands, currently only for journeys at the full OV-chipkaart fare.

Six days after your journey, visit the OVpay website to adjust this amount. Fill in the reference number for the debit and select the station at which you were unable to check out. Any excess amount paid will be refunded to your bank account after a few days or offset against any travel costs you still had to pay for.

How do I call OVpay? ›

Please contact us – we're happy to help. You can reach us by phone at 0900-1433 or +31 10 892 50 63.

Look for the contactless symbol on your credit or debit card to see if your card is contactless enabled. Then, board a bus with the contactless symbol and instead of paying with cash, simply tap your card or contactless-enabled device onto the reader and wait for the beep.

Simply hold your card or phone to the card reader and you're all checked in. Make sure you always use the same device or contactless card to check in and out – this will help you pay the right fare.

Simply hold your card against the card reader on the bus, tram and metro. The system will beep once you have checked in correctly. Be sure to check out with the same card at your destination. For more information visit the OVpay website.