Troubleshoot the Teams Meeting add-in in Outlook for Windows (2024)

FAQs

Why won't my Teams add-in work in Outlook? ›

Check the status of the add-in in Outlook

In Outlook, select File > Options. In the Outlook Options dialog box, select the Add-ins tab. Check whether Microsoft Teams Meeting Add-in for Microsoft Office is in the Active Application Add-ins list.

You need to install the Teams client to enable the Outlook add-in, which lets you create new Teams meetings directly from Outlook. Another reason could be that the Outlook add-in is disabled or not loaded properly. You can check the status of the add-in and enable it if needed.

In Outlook Desktop, click File > Manage COM Add-ins. Expand the Options for the Microsoft Teams Meeting Add-in for Microsoft Office and select Do not monitor this add-in for the next 30 days. If that option is not available, then select Always enable this add-in. Then select Apply and Close.

Check if both apps are updated

For your Teams client app, click on the three dots next to your profile picture, and then click on “check for updates.” For the Outlook client app, click on “Go to File > Office Account > Update Options,” then select “Update Now.”

In Outlook, click File > Manage Add-ins. > Manage add-ins. Under Manage add-ins, in the Turned on column, select the check box for the add-in you want to enable.

Right-click on "My Calendars" and select "Add Calendar" -> "From Internet". Enter the URL of the company-wide Teams calendar in the "Link" field and click "OK". The calendar will be added to your Outlook account and will appear in the "Calendar" section.

Click the File tab to open the Backstage view, and then click Options. On the People tab, under Online status and photographs, select or uncheck the Display online status next to name check box. Click OK.

How to install Microsoft Teams meeting add-in for Outlook? ›

Look for the "Manage: COM Add-ins" dropdown menu at the bottom of the window and click "Go." A new dialog box will appear with a list of available add-ins. Look for "Microsoft Teams Add-in" in the list, ensure it is checked, and click "OK" to install the add-in. Restart Outlook if prompted.

Please check whether the issue happens when using Outlook web(https://outlook.office.com/). 2. If the Teams link is missing from the invitation, you can try to add it manually. To do this, open the meeting invitation and click on the "Insert a Teams meeting" button in the ribbon.

Try waiting for your connection to improve, joining from your supported mobile device, or reaching out to your internet provider. Security policies for the meeting are preventing you from joining. If a meeting organizer enables end-to-end encryption for a meeting, you might have limited access to join.

Fix the issue manually

Make sure that the Teams app on your computer is running. The presence feature in Outlook requires Microsoft Teams to be installed, running and configured to display presence. For the contact whose presence you can't see, verify that their email address and Teams sign-in address are the same.

Check the Teams add-in in Outlook to confirm it is enabled. Go to file in Outlook, and click Options. Choose Add-ins in the Options dialog box and confirm that the Microsoft Teams Meeting Add-in for Microsoft Office is in the active Application Add-in list.

If you're still having trouble adding your work account, you can try signing out of Teams and then signing back in with your work account credentials.